What Information We Hold and Why
When you register, we collect the details you provide — name, contact information, and account credentials. When you deposit through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers to verify payments and process withdrawals. We do not store your full mobile banking PIN
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or password. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual activity. If you contact our support team, that conversation is logged against your account. We retain your account data for
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as long as your account remains active and for a period after closure as required by applicable rules. You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where permitted. Whether we can fully action a deletion request
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depends on your local law and the eligible region your account falls under. We do not sell your personal data to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.